The complaints and appeals policy of Skyhigh Training provides an avenue for students to address their complaints and appeals to Skyhigh Training Management and have them dealt with in a constructive and timely manner. 

Should you have a complaint (regarding the conduct of another learner, the RTO, its trainers, assessors, other staff or any third party engaged by the RTO) or an appeal (request for review of any decision made by the RTO, it’s staff or third party representatives, including assessment decisions) you will need to submit the complaint or appeal in writing to Skyhigh Training Management either via email (corey@skyhightraining.com.au) or through the form below.

All complaints and appeals will be addressed and responded to, in writing, within 30 days and will be finalised as soon as practicable. Where necessary Skyhigh Training will engage external parties to review complaints and appeals to ensure the principles of natural justice and procedural fairness are upheld.

If an investigation into a complaint or appeal requires more than 60 days, the reason for this will be advised in writing and regular progress updates will be provided.

If the issue is not resolved, further review by an independent party can be arranged on request. Fees may be associated.

All complaints / appeals and their resulting outcomes will be kept confidential and securely maintained.